FAQ

If you have never worked with a psychologist or psychological associate before — or even if you’re just new to our practice at Insight — we understand that you will have questions.

Our team has answered some of the most commonly asked questions below, but please feel free to contact our office manager, Pauline Busby, at ext. 221 for further information.

Do I need a referral?

No, a referral is not required for you to make an appointment with the team at Insight Psychology. However, some providers of extended healthcare benefits require that you have a referral for psychological services from a family doctor or other medical specialist, much like what would be required for another health professional, such as a physiotherapist, chiropractor, or massage therapist.

Are your services covered by OHIP?

No, any services provided by psychologists, psychological associates, and other therapists are not covered by OHIP. However, most extended health benefit plans offer an annual amount of coverage (e.g. $500 per person) for Registered Psychologists and Registered Psychological Associates. We will provide you with the necessary documentation required for submission to your insurance company.

What are your fees?

There is a flat rate fee for a psychological assessment for children and adolescents. That fee covers all aspects of the assessment: initial consultation with parents or guardians, in-class observation (if required), individual testing sessions, feedback sessions with parents and school personnel (if requested), as well as a comprehensive written report outlining the findings and recommendations. In some cases, there might be additional fees, if more extensive testing or exceptional circumstances present themselves, but this will always be clearly discussed ahead of time.

The fee structure for the assessment can be broken down into installments. For details about the specific rates and installment structures, please call our office manager, Pauline Busby at extension 221.

Fees for therapy are set in accordance with the recommended hourly rate established by the Ontario Psychological Association (OPA). You can discuss these fees with your individual clinician prior to your first appointment, or speak to our office manager, Pauline Busby.

For adult psychological assessments, the fee will vary depending on the referral question(s). Please speak to your clinician directly or our office manager, Pauline Busby, to receive an estimate.

Payment can be made by cash, cheque, or email money transfer to your individual clinician, and is due at the time of service.

How do I make an appointment?

For both assessment and therapy appointments, please call our office manager, Pauline Busby, at extension 221. Alternatively, you can complete our online referral form.

How do I choose a clinician?

If you are unsure which clinician might be right for you, we invite you to browse the Associates Page to learn more about each individual or use the Therapist Finder, in order to find a clinician whose areas of specialization will best suit your needs and preferences.

If you would prefer to speak to someone directly, please call our office manager, Pauline Busby at extension 221. She can suggest which clinicians would match your individual requirements.

Do you have a waitlist?

We do have a waitlist for both assessments and therapy. The length of wait times fluctuates based on many factors. For information regarding specific wait times, please call our office manager, Pauline Busby at extension 221.

What should I expect at my first appointment?

The first appointment of a psychological assessment for children or adolescents is typically a parent intake and involves answering questions related to the history of the presenting problem, medical, developmental, and educational history, and any previous testing or relevant work with professionals, etc.

When therapy is being sought for children, your child may or may not be involved in this first appointment, depending on the age of the child and the nature of the presenting difficulty. Please contact the individual clinician to find out whether you should bring your child to the initial therapy appointment.

During the initial therapy session, you can expect to discuss the issue(s) for which you are seeking help as well as other pertinent information about your life circumstances and family history. You may also be asked to fill out some questionnaires as part of your first appointment.

How long are sessions?

Assessment sessions vary depending on the age of the child and their ability to sustain attention to the required tasks. Generally, testing sessions are between 1 to 2 hours in length.

Therapy sessions are typically 50 minutes in length.

Do you work with individual adults?

Yes, we have a number of clinicians who see adults for assessments and individual therapy, which is a different service from Parent Consultations.

What is your cancellation policy?

We require 24 hours notice for cancellations. Appointments that are missed or cancelled with less than 24 hours notice are subject to fees — typically, the full session rate. However, in cases of emergencies, severe illness, or unforeseen circumstances, this fee may be waived. Please speak directly to your clinician in order to clarify any fees that may apply for a missed appointment.

What if I need help after-hours?

Our clinicians are generally not available after-hours. We recommend speaking with your clinician as they may be able to arrange to be in touch after-hours or to direct you to after-hours crisis services.

Do you offer crisis services?

We are not a crisis service organization. However, there are crisis services available around the clock in our community through Here 24/7. They can be reached at 1-844-437-3247 (1-844-HERE-247). You can also call 911 or go to the emergency room of your local hospital.

What happens if I don’t like my therapist or I don’t feel like I am getting the help I want?

If this occurs, please discuss the matter directly with your clinician. Together, you may be able to work out a solution in order to ensure your needs are being met. Your clinician can also help you find another clinician who is more suitable to you, if necessary.

What is the difference between a psychologist/psychological associate and a psychotherapist?

It can be confusing to figure out what distinguishes different types of mental health professionals, such as psychologists and psychotherapists. For an explanation of theses differences, please refer to the following resources:

For more information on what psychologists and psychological associates do, please refer to the official website for the College of Psychologists of Ontario.

How will my information be kept private?

Our associates are mandated by the College of Psychologists of Ontario to keep all of the information they collect about you and your family confidential, with some very specific exceptions. These will be reviewed with you at your first appointment but include:

  1. Any information that indicates that harm could or has occurred to an individual, including child maltreatment and abuse of an elder in a long-term care facility.
  2. As mandated by a court order.
  3. Information regarding past maltreatment by a healthcare professional.
  4. For the purposes of audit by the College of Psychologists of Ontario.

Get more information about our psychological services for children, adolescents, and adults.